You feel anxious and restless. There�s a knot in your stomach. You dread an imminent encounter with one of your colleagues. In fact, you�d almost do anything else other than have this confrontation.

Our experience has shown this is a very common occurrence in the workplace. Close Encounters is a practical and interactive programme that will give you the vital skills necessary to help you face even the most difficult personal encounters with increased confidence.

This enabling workshop will provide an opportunity to discuss and gain guidance on ways in which you can have these �difficult conversations� without them always ending in disaster. Having shared experiences, analysed case studies and tested out approaches, you will leave ready to face even the most daunting encounters.